Flicket is dedicated to delivering a world-class ticketing experience, operating 24/7 to support our global partners. We are seeking a Customer/Fan Support Specialist who combines strategic vision with hands-on expertise to elevate our customer service operations. This role is pivotal in delivering a 6-star experience for our partners' fans.

Key Responsibilities:

• Hands-On Support: Actively engage in daily support tasks to ensure a seamless and exceptional customer experience.
• Strategic Development: Implement customer support strategies that align with Flicket's commitment to excellence.
• 24/7 Support Management: Optimize around-the-clock support processes to meet the needs of our global clientele.
• Performance Analysis: Utilize data-driven insights to continuously improve support services and customer satisfaction.

Qualifications:

• Experience: 5+ years in customer support roles.
• Skills: Proven ability to balance strategic planning with hands-on execution in a fast-paced environment.
• Knowledge: Familiarity with customer support software and tools; experience in the ticketing or events industry is a plus.

Why Join Flicket?

• Innovative Culture: Join a team that values adaptability, continual learning, and leading by example.
• Professional Growth: Opportunities for advancement in the dynamic field of ticketing and event technology.
• Global Impact: Collaborate with prestigious sports and entertainment events worldwide.

Sound like the ride you’ve been waiting for? If you’re ready to help event organisers succeed and want to work in the thrilling world of live events, we want to hear from you. Join Flicket and let’s create unforgettable experiences together – one event at a time!

Email kirsty@flicket.co.nz to apply now to become our next Customer/Fan Support Specialist and take the stage in revolutionising live events across the world